Seminar Schedule

August 14, 2024, 9:00 AM

Room B

Andrea Pavon: NPGA ACE Services – Completing the ELDT Training:

NPGA’s ACE Services SAVE YOU TIME AND MONEY. Through their services, employers can enroll future drivers into the ELDT courses to meet FMCSA’s regulation. We offer the ELDT Courses for CDL Class A, Class B, and HAZMAT. When signing up through ACE Services, the drivers can complete the training online while being able to get the BTW training in-house, without having to be sent to a driving school. I will be covering the process from start to finish.

Room C

Jon Radjavitch: P3 Propane Safety – Utilize the Right Tools to Manage Risk

What is available to companies that will help you manage critical safety compliance and protect them from any future liability issues. Over 30 percent of safety documentation may contain incomplete or incorrect information. This creates unnecessary risk to the employees, company, and the customer. Many businesses have moved toward a paperless system opting for the more efficient mobile devices. The right tools help to identify follow-up items and potentially increase the bottom line.

Room D

David Walters: PERC – Autogas and Carbon Emissions/Environment

What are the highest growth market segments for Autogas? Where are the greatest funding opportunities for propane vehicles? This session will help you focus your Autogas sales efforts and build the case for Autogas over other competing energy sources on both economics and emissions reduction benefits. We’ll show real world emission data comparisons of medium duty vehicles demonstrating that Autogas has the lowest lifecycle emissions of any energy source. Learn about electric vehicle propane generator charging.

Room E

David Newman and Adam Scheuritzel: FW Webb Co. – Servicing Vaporizers: What’s Being Missed?

The most important thing in building consumer loyalty is having confidence that their systems will function when called upon. Come listen to how to keep your vaporizing equipment running safely and efficiently. David and Adam will be discussing the recommended intervals for servicing the direct fired and electric vaporizers. Learn which components are often being overlooked. We will discuss sizing and selecting the best vaporizer for the application.

August 14, 2024, 10:00 AM

Room B

Bert Warner: PERC w/ special guest Arthur Sams of Polar Power – Power Generation & Growth Opportunities

Whether it’s in the home, rural areas, or at a business in your community, propane plays a crucial role in the utility and power generation industry as the cleanest alternative energy for prime and backup power. Learn about the latest propane-fueled technologies that are breaking the mold when it comes to power generation needs of all shapes and sizes.

Room C

Lyndon Rickards: PERC – Understanding the new Learning Path Module replacing CETP (This session will be repeated at 2:00 p.m. on August 15^th)

After having many years of the CETP program we recognized the difficulty in trying to train, retain and encourage our teams in the industry. We have all experienced the long process of completing the program along with the learning of material not relevant to your skillset. Today’s workplace has multi-generational employees all accustomed to their learning style and we must keep up to date with technology that will allow us to train all. Come hear from Lyndon on the benefits of the new training platform and what it does to prepare us for the future generation of team members.

Room D

Adam Whitcomb- FW Webb/ Milwaukee: One Key Asset Tracker

One of the largest concerns for Marketers today is management over assets. Learn how to track high value inventory while also managing assignments and maintenance schedules. Come listen to Milwaukee Tool representatives discuss the service they provide to manage control over your assets you have assigned and invested in. Hear more about special promotions on tools and One Key technology. (Tools will be available to purchase at the show)

Room E

Bruce Swiecicki: NPGA – Review of the 2024 NFPA 58 and NFPA 54

Get an exclusive look at the new requirements printed in the 2024 editions of NFPA 58 and NFPA 54, which are now available and being enforced in some jurisdictions. Bruce Swiecicki will be providing never before heard insight into the new and improved codes. As a longtime member of the NFPA Technical Committees representing NPGA and propane marketers’ interests, Bruce has had the unique opportunity to be front row in the development and updating of these essential codes. Don’t miss the unique opportunity to learn the background on how these new codes came to be.

August 14, 2024, 11:00 AM

Room B

Chris Wolfe: Ray Murray Inc. – Propane System Over Pressure Detection

This session will discuss overpressure protection of a propane system, the reason for overpressure protection and different methods used to manage the risk most needed on commercial and industrial systems. There will be a review of the advantages and disadvantages of the different methods.

Room C

Kevin Morgan: Rinnai America Corporation – Heat Pump Companion (HELPER)

Combine a Rinnai Tankless Water Heater or Boiler that runs on propane or natural gas with a Rinnai Heat Pump Companion™ Controller and other components to boost your Heat Pump performance and convert it to a more energy-efficient home heating system. Come join in Kevin’s discussion on the features and benefits of the newest and latest in the Heat Pump technology and how it can impact your business and grow gallons.

Room D

Gary Nouse: Hiltz – Establishing a Propane Bulk Storage Facility

Have you ever wondered what the process would be to establish a Propane Bulk Storage Facility? Are you considering expanding your business and increasing your storage to be better prepared should there be supply issues? Gary will be presenting on the best practices from his years of experience in establishing such facilities as well as what challenges arise in doing so. Ensure you attend this very informative presentation.

Room E

Nathan McShinsky & Evan Pittsley: Marketing and Engagement

The Propane Industry is facing many challenges. Fortunately, PERC and PGANE have many resources available to provide you with marketing and training materials to ensure you are adequately equipped to educate your teams on battling the challenges. Plan to attend this great session on reviewing the tools such as HOT TOPICS, NEXTGEN ENGAGE and PERC website navigation.

August 14, 2024, 3:00 PM

Show Floor

What Would You Do?

Come join us right on the trade show floor to meet our panel of experts as they discuss every aspect of responding to a propane emergency. Moderated by Ed Otis of Star Group, they will be discussing many questions including:

A propane emergency happens… Who calls who?
How does the Fire Service approach a propane emergency and what are they thinking?
What capabilities and equipment does the fire service and the propane industry bring to assess a situation and figure out mitigation techniques?
Who determines the best course of action?
What basic equipment should a propane company have on hand to respond?
What about complacency?
What is PGANE doing to proactively reach out to both fire service and industry personnel to help with training and outreach?
How important is your relationship with your local fire department? When is the best time to talk to them?

August 15, 2024, 10:00 AM

Show Floor

Innovation in the Propane Industry - Panel Discussion

Conventional propane gallons continue to grow as affordability and resiliency drive propane sales, but new innovations like renewable propane provide a pathway to decarbonize the future while still providing reliability and energy security. Discover how innovative events in New England boost our industry into the future, how our Canadian counterparts are leading with renewable propane to further conventional propane discussions and hear from Tucker Perkins on the latest propane innovations that will propel your business forward.

Tucker Perkins, CEO PERC

Allan Murphy, Senior VP Canadian Propane Association

Stephen Heffron, Ray Energy

Leslie Anderson – Moderator

August 15, 2024, 12:00 PM

Room B

Joe Uglietto: Diversified Energy Specialist (DES) – Clean Heat Standards and other Regulatory Programs shaping the Future of the Thermal Sector

Governors in 8 states have committed to exploring Clean Heat Standards (CHS) to decarbonize the building sector. Massachusetts and Vermont are both in the rule making process, with plans to implement CHS programs in 2026. The New Jersey Governor issued an executive order to explore a CHS and legislation was introduced in February for both a CHS and a Low-Carbon Fuel Standard. New York is implementing an economy-wide Cap-and-Invest program in 2025. These market- based decarbonization programs will impact every heating fuel dealer and at every level of the supply chain within the Northeast and Mid-Atlantic over the next few years. Come listen to Joe as he discusses what is being proposed and what we can do to ensure that we are being heard.

Room C

Danny Silverman: Angus Energy – Does Anyone Really Understand Summer K?

Summer K’s have been a bone of contention to some and a valuable tool to others – but only if they are used the right way. Join Danny as he gives us history, knowledge, and information on how to correctly use the summer K to help you optimize deliveries throughout the year.

Room D

Arthur Sams: Polar Power - Innovate and Grow Your Gallons

Grow your gallons by getting into the energy business. Charging electric vehicles with a rapid propane charger can lower charge times and service fixed or mobile locations. Charging EVs with propane could be building major year-round gallons. Propane hybrid systems should be backing up every cell phone tower and military installation in the Northeast. Learn why Polar Power won the WLPGA Innovation award at the Global Technology Conference in 2024 for their propane power systems.

Room E

Adam Whitcomb- F.W. Webb/ Milwaukee: Tool Promotion

One of the largest concerns for Marketers today is management over assets. Learn how to track the high value inventory while also managing assignments and maintenance schedules? Come listen to Milwaukee Tool representatives discuss the service they provide to manage control over your assets you have assigned and invested in. Hear more about special promotions on tools and One Key technology.

Come see all the latest and greatest in tools available for the industry being offered by Milwaukee Tools. Enjoy special promotions and giveaways.

August 15, 2024, 1:00 PM

Room B

Paula Hartmann: Rinnai America Corporation – 2024 Industry-Leading Efficiency

Rinnai is introducing new product offerings that were designed to meet unmet market needs, deliver industry-leading efficiency, help PROs simplify installation, decrease setup time, improve serviceability, streamline maintenance, and provide more flexible install options. Come listen to Michael speak on all that is available now to help you provide better whole-home comfort for your customers while ensuring the ease of installation and serviceability for the technicians.

Room C

Kristen Williams: Consumer Focus Marketing

In this presentation, Kristen Williams of Consumer Focus™ Marketing will talk about how employee retention has a direct correlation to customer retention. Kristen will some empowerment tools that will not only add efficiency but will help build morale for your employees.

Creative incentive programs
Employee Focus Groups
Create a cookbook for success.
Team building exercises.
Onboarding

Come listen to Kristen as she speaks about the tools that they have available to ensure your future success.

Room D

Greg Burns: Watercress Financial - How to Grow HVAC Sales despite rising equipment costs and higher quotes and keep customers heating with oil and propane

Watercress offers a variety of financing programs and services to your customers, ensuring they are getting the best solution for their home improvement needs without budget constraints compromising quality. Come learn how to grow your propane sales through having the ability to offer monthly payment financing.

Room E

Adam Whitcomb- F.W. Webb/ Milwaukee: Tool Promotion

One of the largest concerns for Marketers today is management over assets. How can you ensure to track the high value inventory while also managing assignments and maintenance schedules? Come listen to Milwaukee Tool representatives discuss the service they provide to manage control over your assets you have assigned and invested in. Hear more about special promotions on tools and One Key technology.

Come see all the latest and greatest in tools available for the industry being offered by Milwaukee Tools. Enjoy special promotions and giveaways.

August 15, 2024, 2:00 PM

Room B

Jeff (J.T.) Tounge: Tounge Associates – Mergers and Acquisitions activity in the Propane Industry.

Many businesses are finding it difficult to stay up on all the regulatory measures being placed on them while also trying to staff up the team as many are retiring. Therefore, longtime dealers are being forced to sell or simply close their businesses after many years of great success. J.T. will be discussing what buyers are looking for, best practices and how you should be preparing for future consideration of selling your business. Even if you are not currently considering this you should know what others may be doing in preparation for future consideration.

Room C

Tiffany Robertson, VP of Business Development: A.R.M. Solutions – Best Practices in Collections

Join us at the Northeast Propane Show this August for an insightful seminar hosted by A.R.M. Solutions, the only collection agency endorsed by the NPGA. Are outstanding receivables and cash flow issues straining your business? Discover how to enhance your internal collection efforts with best practices tailored for propane companies. Learn to develop a collection policy that works, maintain effective customer communication, and leverage technology to streamline your collection process. Address common pain points such as delayed payments and inefficient collection procedures to improve your business’s financial health. Don’t miss this opportunity to gain valuable insights and solutions for your collection challenges.

Room D

David Newman and Emma Sewell: F.W. Webb – Introduction to the Prodigious Smart Meter by Cavagna

If you want to increase productivity, billable hours and consumer confidence you need to learn more about Smart Meter by Cavagna. This new technology will provide you with live web-based data allowing you to read volumes daily, weekly, monthly or on demand as you wish. Come learn more about how your competitors are providing increased customer value by offering the service of tank monitoring systems.

Room E

Lyndon Rickards: PERC – Understanding the new Learning Path Module replacing CETP.